Livongo In Touch Blood Glucose Meter In-Depth Review

Last week I (FINALLY) received my In Touch meter by Livongo health that I had been very anxious for. i posted an unboxing/Initial review video which you can watch here. This video is about the meter & all the goodies that came with it. I will leave no stone unturned! I will be giving my review (opinion) on every  undividual item & the pros/cons & a 1 (worst) to 5 (best) rating. So let us begin! I will not include the control solution or lancets.

packaging impressions

The packaging of the meter was nicely done. It felt like I was opening an Apple product. No Pros/cons here.

RATING: 5/5

Carrying Case

The carrying case is the standard black case. It has a lot of room in it [for me anyway]. I could even fit an insulin vial in it! I'm not one who likes designed cases, so I like this case. I liked the compartments where the lancing device, strips & meter goes. However, the place where the lancing device goes had to be stretched before it would fit. It took 5 days to get that darn pricker in there!

PROS:
~ Roomy

~ Easy to maneuver. 

CONS:

~ Lancing device place.

RATING: 4.7/5

Lancing Device

The worst component of this meter was its lancing device (AKA pricker). This this was rubbish! The pricker is designed to auto-eject lancets to avoid accidental puncture. I tested it out & it ejected nicely, but got stuck & would not go back in so I had to throw it away :,(. So now I have 3 boxes of lancets I cannot use.  I got the Fastclix so I am happy. I LOVE the Fastclix. Very well designed device.

RATING: 0/5 (5/5 for Fastclix)

TEST STRIPS

BOTTLE:

I like the bottle the strips come in. Very sturdy. 

STRIPS:
I love the strips size. I always have trouble grabbing strips out of tiny bottles. So the extra room in the bottle & bigger (length wise) strips makes it easier to obtain them. My only (minor) complaint is that they came in a better sorted variety of colors.  The strips come in different colors. I would like to see a cyan or red strip. & I tend to get the same 2-3 colors in every vial of strips.  I have had very few strip errors (Knock on wood!)

RATING (Bottle): 5/5

RATING (Strips): 4.9/5

MYLIVONGO SOFTWARE

I love the customer service! Always nice & helpful. The software is easy to use.
RATING: Customer Service: 5/5
Software: 4.8/5

Livongo Health has pretty decent customer service reps. All the ons I've dealt with were nice & considerate. 

RATING: 5/5

 

UPDATE 2 (4/27/16): I found out that Livongo is no longer offering the $25/month deal. Their statement can be found HERE. The statement says:
"Thanks for your interest in our Early Access Program. We are no longer accepting new applicants to our program at this time.". 
Sorry for the hype on this & the other article. I suggest if you are really interested in this meter to put your e-mail address down.